Shipping & Returns
Order Dispatch Policy:
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Shipping: Orders for frames are dispatched the same day from Monday to Friday, provided the order is placed before 10 AM EST.
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Delivery: Upon dispatch, you will receive an email with tracking details to monitor the delivery progress.
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Tracking Information: Upon dispatch, you will receive an email with tracking details to monitor the delivery progress.
Shipping Duration:
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Frames Only: Shipments, dispatched from Miami, Florida, typically take 2-5 working days for delivery. All items are shipped from Miami Florida.
Shipping for Frames with Lenses:
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Standard Lens Processing: Orders including standard lenses are usually processed and shipped within 2-5 days from our lab.
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Specialty Lenses: Orders for specialized lenses, like specialty lenses and transition colors, may take an additional 5-10 business days for processing and delivery to ensure quality standards.
Return Policy:
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Duration: Returns are accepted within 30 days from the date of purchase. Returns are not possible after this period.
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Condition for Return: Items must be unused, in their original state, and with the original packaging for eligibility.
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Items Not Eligible for Return: Please note that frames with lenses are final sale and cannot be returned.
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Starting a Return: Send an email to orders@kidsglassesonline.com requesting a shipping label and provide an explanation for the return.
Overall Refund Timeline:
- Receiving and Verification: 2 days from the day we receive the package.
- Our Processing Time: An additional 1 business day post-verification.
- Bank Processing: 5-10 business days for the bank to process the refund after we initiate it.
- Notification: You will be notified via email once your return is processed and the refund is issued.