A customer relationship management (CRM) system is essential to the success of any business. Through accurate data collection and reporting, a CRM solution tracks each customer interaction by providing insight into their needs and behaviors, and it keeps a close watch over the demand of your products and services. When you convert these insights into actionable business intelligence, you now have a competitive advantage. But a standalone CRM system can only do so much before customization and add-ons are needed. That’s where OSF comes in.
Our CRM experts take advantage of the latest best practices, technologies and tools to build custom CRM applications that support your business processes as they evolve and grow. We can help you:
- Create a cost-effective and flexible application that scales as your business grows
- Reduce the costs associated with application development, maintenance and upgrades to your application
- Eliminate the need to hire specialized in-house software developers
- Choose the right solution – from onsite to on-demand to cloud-based – to match your requirements
With our robust domain expertise, we help you chart the most sensible course for your business. Our CRM application development services include
- Business and workflow assessment – We review your business processes and workflows in order to define the CRM application requirements, determine the right CRM solution, and uncover any potential problems early on.
- Application development – Our service experts design and build flexible, custom CRM applications or customize pre-packed CRM software to address your business problems.
- Auditing and testing – We confirm that the application meets your expectations and that it delivers the reliability, security and functionality you demand.
- Data migration – Our personnel ensure that all the data stored in your current applications is successfully migrated into your new CRM solution.
- Implementation and integration – We deliver end-to-end implementation services that ensure the CRM application seamlessly integrates into your current environment; performs properly with your other business applications; and supports your end-to-end business processes.